01Something broke
Report an Issue
“What happened, and what did you expect?”
Answer that, and attach a picture if it helps. A picture of the window often shows us more than a description can.
- Your email
- Optional
- In Recto
- Help → Report an Issue…
01Contact
Three forms, one menu
talk to us.
right from recto.
The quickest way to reach us is Recto's Help menu. A message comes straight to the people who make Recto, with your version and system already attached, so there is nothing to look up first.
02Ways to reach us
Pick the one that fits
Ways to reach us
02Something missing
Request a Feature
“What would it help you do?”
Tell us the job, not only the button. Knowing what you are trying to do is how we decide what to build next.
- Your email
- Optional
- In Recto
- Help → Request a Feature…
03You need an answer
Contact Support
“How can we help?”
Ask about anything in Recto. This is the one form that needs your email, because that is where we reply.
- Your email
- Needed so we can reply
- In Recto
- Help → Contact Support…
04Prefer email
Email us
Write from any mail app, before you have Recto or when it will not open. A mail app cannot attach your version and system, so add them if you can.
hi@recto.design
- Best for
- Anything, from anywhere
- Please include
- Your Recto version and system
Every message carries what you wrote, your email if you give it, up to three pictures you attach, and one line naming Recto's version, your system and the area you were in. Pictures are deleted after 90 days.
Read the privacy page